Privacy Policy

Handern Machinery (referred to as "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.handern-machinery.com (the "Site"). Please read this policy carefully. If you do not agree with the terms, do not access the Site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the Site (such as filling out contact forms or subscribing to newsletters), or otherwise contact us.

Personal data you disclose: Name, email address, phone number, company name, country, and any other details you choose to provide in messages.

Automatically collected information: When you visit our Site, we automatically collect certain device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This helps us analyse trends and improve user experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• To respond to inquiries, provide technical support, and send information about our machinery solutions.
• To process requests, quotes, and manage customer relationships.
• To improve our website functionality, security, and user experience.
• To comply with legal obligations and enforce our terms of use.
• To send you marketing communications (only where you have provided consent or as permitted by law).

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can manage your cookie preferences via your browser settings; however, disabling cookies may affect certain functionalities of the Site.

Types of cookies we use:

• Essential cookies: Required for basic site operations (e.g., navigation, session management).
• Analytics cookies: Help us understand visitor interactions (e.g., Google Analytics).
• Functional cookies: Remember your preferences to improve your visit.

Third-party services (such as analytics providers) may also set cookies. We do not control those cookies directly. For more details, please review their respective privacy policies.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Service providers: Trusted partners who assist with website hosting, analytics, email delivery, and customer support, under confidentiality agreements.
• Legal compliance: If required by law, regulation, or legal process, we may disclose your information to authorities.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location (e.g., European Economic Area, UK, California), you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal information under certain conditions.
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing for direct marketing or legitimate interests.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within the timeframes required by applicable law.

7. Third-Party Links

Our Site may contain links to external websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will become effective as soon as it is posted. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us